At RJR Stationery & Books, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please read our return and refund policy below.

1. Eligibility for Returns

1.1 Returns are accepted only for the following reasons:

Wrong item received

Damaged or defective product

Missing parts or incomplete order
1.2 Returns must be requested within 7 days of delivery.
1.3 The item must be unused, in its original packaging, and include all accessories (if applicable).
1.4 Certain products such as personalized items, e-books, and opened stationery packs may not be eligible for return.

2. Return Process

2.1 To initiate a return, contact our support team at:
Phone: 7539930085
Email: raj.pearl603@gmail.com

2.2 Provide the following details:

Order ID

Reason for return

Clear images of the product (if damaged or defective)

2.3 Once approved, we will provide instructions for returning the item.

3. Refund & Replacement

3.1 After receiving the returned item, we will inspect it and process:

A replacement (if stock is available)

A full refund (if replacement is not available)
3.2 Refunds will be processed within 7-10 business days after approval.
3.3 Refunds will be credited to the original payment method.
3.4 Shipping fees (if applicable) are non-refundable, except for defective or incorrect items.

4. Non-Returnable Items

4.1 The following items cannot be returned:

Digital products (e-books, PDFs, software downloads)

Stationery items that have been used or opened

Clearance sale items

5. Cancellation Policy

5.1 Orders can be canceled before shipping by contacting our support team.
5.2 Once an order is shipped, cancellations are not allowed.

6. Contact Information

For any return-related queries, reach out to us:

Address: 9A, Andal St, SKSR Colony, Thoothukudi, Tamil Nadu - 628001
Phone: 7539930085
Email: raj.pearl603@gmail.com

Thank you for shopping with RJR Stationery & Books!