At RJR Stationery & Books, we strive to ensure a smooth and timely delivery experience for our customers. Please read our shipping and delivery policy carefully before placing your order.

1. Shipping Locations

1.1 We currently ship across India.
1.2 International shipping is not available at this time.

2. Shipping Charges

2.1 Shipping charges are calculated based on order value, weight, and delivery location.
2.2 Shipping fees (if applicable) will be displayed at checkout before confirming the order.
2.3 Free shipping may be available for orders above a certain value (subject to promotional offers).

3. Order Processing Time

3.1 Orders are typically processed within 1-2 business days after payment confirmation.
3.2 Orders placed on weekends or public holidays will be processed on the next business day.
3.3 Customers will receive an order confirmation email with tracking details once the order is shipped.

4. Estimated Delivery Time

4.1 Delivery time depends on the location and courier service.
4.2 Estimated delivery times:

Within Tamil Nadu: 2-5 business days

Other states in India: 5-10 business days
4.3 Delays may occur due to unforeseen circumstances like weather, strikes, or courier service disruptions.

5. Tracking Orders

5.1 Once shipped, customers will receive a tracking ID via email or SMS.
5.2 Orders can be tracked through the courier partner’s website using the tracking number provided.

6. Delivery Terms

6.1 Orders will be delivered to the address provided at checkout. Please ensure that the shipping address is correct.
6.2 If the recipient is unavailable at the time of delivery, the courier may attempt redelivery or leave a pickup notice.
6.3 RJR Stationery & Books is not responsible for delays due to incorrect addresses or customer unavailability.

7. Damaged or Missing Items

7.1 If an order arrives damaged or with missing items, please contact us within 24 hours of delivery.
7.2 Customers must provide images of damaged items for verification.
7.3 We will replace or refund damaged/missing items after verification.

8. Contact Information

For any shipping or delivery-related queries, please reach out to us:

Address: 9A, Andal St, SKSR Colony, Thoothukudi, Tamil Nadu - 628001
Phone: 7539930085
Email: raj.pearl603@gmail.com

Thank you for shopping with RJR Stationery & Books!